Services | Ambulatory Services
Ambulatory Services are offered for the City of Hamilton and the region of Niagara, Haldimand, Brant, Burlington and Norfolk.
Ambulatory Services-City of Hamilton (Outpatient services)
These services are available to children and youth, up to their 18th birthday, that live in the city of Hamilton.
Ambulatory Services-Regional (Outreach Services and Urgent Access)
These services are available to children and youth, up to their 18th birthday, that live in the region of Niagara, Haldimand, Brant, Burlington and Norfolk.
What will happen when I come to the Child and Youth Mental Health Program?
When you arrive, please check in with the Business Clerk. The Business Clerk will:
Your health care provider will:
How long will I be involved in the Program?
Your involvement will depend on your needs. Each client’s needs are different.
Can family or others be involved?
Our care is patient and family-centred care. This means that you and those who are important to you are part of our team. This may be family members or other people that support you.
We will plan your care together, to meet your needs. At times, we may ask to speak with your parents or caregivers.
Can children visit?
Yes, children may visit if there is an adult to care for them at all times. We recommend that parents of clients bring another adult to care for other children. Children must not be left alone.
What should I bring to my appointment?
How do I make, cancel, or rebook appointments?
Call McMaster Children's Hospital at 905 521-2100
If you need to change or cancel an appointment at any of our clinics, please give a minimum of 24-48 hours notice.
Clients who frequently cancel or fail to attend their appointments may not be allowed to stay in our program.
Will you protect the privacy of my personal information?
Yes, we follow hospital policies and all Ontario laws related to protecting the privacy and confidentiality of personal health information. Only the health care providers involved in your care will have access to your personal information.
We must tell you however, that it is not possible to guarantee absolute confidentiality. In certain situations, the law requires health care providers to report concerns. For example, if we become concerned that a client is experiencing harm, abuse or neglect (or has in the past), we are required to release this information to authorities. We will discuss this with you when you begin to receive care in our program